Terms of Sale

1. Purpose

These Terms of Sale (hereinafter "ToS") define the conditions under which Hikoo SAS (hereinafter "Hikoo") offers its AI visibility optimization services (hereinafter "the Service") to its clients (hereinafter "the Client"). They apply to any subscription made on app.tryhikoo.com.

Any subscription implies unreserved acceptance of these ToS, which prevail over any other general or specific conditions of the Client.

2. Services and Pricing

2.1. Subscription Plans

Hikoo offers the following monthly subscription plans:

2.2. Pricing

All prices are in euros and exclude taxes. Applicable VAT is calculated automatically during checkout based on the Client's country, tax status and account type.

Hikoo reserves the right to modify prices at any time. Any change will be communicated to the Client at least 30 days before taking effect.

3. Subscription and Ordering

Subscription is completed online:

1. Create a user account on app.tryhikoo.com
2. Choose a subscription plan
3. Enter billing information (identity, address, tax identifiers)
4. Secure payment via the Stripe platform
5. Confirmation email for subscription activation

The subscription is activated immediately after payment confirmation.

4. Payment Terms

Payment is made by credit card through the secure Stripe platform. Credit card data is processed exclusively by Stripe and is never stored by Hikoo.

The subscription is billed monthly on the anniversary date. The charge is automatic and tacitly renewed each month.

In case of payment failure, Hikoo will inform the Client by email. If payment is not rectified within a reasonable period, the subscription may be suspended then cancelled.

For EU companies, the VAT number is verified via the VIES system. For French companies, the SIREN number is verified against official registries.

5. Right of Withdrawal

In accordance with Article L.221-28, 13° of the French Consumer Code, the right of withdrawal does not apply to contracts for digital content not supplied on a tangible medium whose performance has begun with the consumer's prior express agreement.

As the Service is digital content with access provided immediately after payment confirmation, the 14-day right of withdrawal does not apply.

For business clients: in accordance with Articles L.221-3 and L.221-18 of the French Consumer Code, the right of withdrawal is reserved for contracts concluded off-premises with businesses of fewer than 5 employees, where the contract subject matter falls outside the business's main activity. Online subscriptions to the Service are not covered.

6. Duration and Cancellation

6.1. Duration

The subscription is for an indefinite period with monthly billing. It renews automatically each month.

6.2. Cancellation by the Client

The Client may cancel at any time through their account portal (Stripe portal) or by contacting contact@tryhikoo.com. Cancellation takes effect at the end of the current billing period.

6.3. Cancellation by Hikoo

Hikoo may cancel a Client's subscription in case of:

• Non-payment of amounts due
• Violation of the Terms of Use
• Fraudulent or abusive use of the Service

Cancellation will be preceded by a formal notice by email with 15 days' notice, except in case of serious breach.

7. Refund

No refund is provided upon cancellation of the subscription. Cancellation takes effect at the end of the current billing period, and the Client retains access to the Service until that date.

For any billing-related questions, the Client may contact contact@tryhikoo.com.

8. Hikoo's Obligations

Hikoo undertakes to provide the Service with diligence and in accordance with best practices. Hikoo's obligation is an obligation of means, not of result.

9. Limitation of Liability

Hikoo's total liability is limited to the amounts actually paid by the Client in the 12 months preceding the event giving rise to the damage.

Hikoo shall not be held liable for indirect damages, including loss of revenue, loss of data, loss of profits or loss of opportunity.

10. Force Majeure

Neither party shall be held liable for a failure resulting from force majeure as defined in Article 1218 of the French Civil Code. In case of force majeure lasting more than 30 days, either party may terminate without compensation.

11. Personal Data

The processing of personal data is detailed in our Privacy Policy.

12. Mediation and Dispute Resolution

In case of complaint, the Client may contact customer service at contact@tryhikoo.com.

In accordance with Articles L.611-1 et seq. of the French Consumer Code, consumers may use the European dispute resolution platform: https://ec.europa.eu/consumers/odr.

13. Applicable Law

These ToS are governed by French law. Any dispute regarding their interpretation or execution falls under the exclusive jurisdiction of the courts of Hikoo SAS's registered office, unless mandatory consumer law provides otherwise.

14. General Provisions

If any provision of these ToS is declared null or unenforceable, the remaining provisions shall remain in force. Failure by Hikoo to enforce any breach shall not be construed as a waiver.

15. Contact

• Hikoo SAS
• 4 rue Michel Luciani, 91330 Yerres, France
• contact@tryhikoo.com
• RCS Évry 100 812 817
• FR29 100 812 817