Cookie Policy
Last updated: February 23, 2026
1. What is a Cookie?
A cookie is a small text file placed on your device (computer, tablet, smartphone) when you visit a website. It allows the site to remember information about your visit to facilitate future browsing.
Cookies may be placed by the website you visit ("first party" cookies) or by third-party services integrated into the site ("third party" cookies).
2. Cookies Used on Our Sites
We use different categories of cookies on www.tryhikoo.com (marketing website) and app.tryhikoo.com (application):
2.1. Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be disabled. They do not require your consent.
| Cookie | Purpose | Duration | Provider |
|---|---|---|---|
| NEXT_LOCALE | Storing your language preference (fr/en) | 1 year | Hikoo |
| sidebar:state | Storing the sidebar state (open/closed) | Session | Hikoo |
2.2. Functional Cookies
These cookies enhance your experience by enabling additional features.
| Service | Purpose | Duration | Provider |
|---|---|---|---|
| Crisp | Live support chat - storing conversation session and widget state | 6 months | Crisp (France) |
2.3. Analytics / Audience Measurement Cookies
These cookies allow us to measure our website audience and improve performance.
| Service | Purpose | Duration | Provider |
|---|---|---|---|
| Vercel Speed Insights | Website loading performance measurement (Web Vitals) | Session | Vercel (US) |
2.4. Technical Monitoring Cookies (Application Only)
On the application app.tryhikoo.com, additional cookies are used for error tracking and service improvement:
| Service | Purpose | Duration | Provider |
|---|---|---|---|
| Sentry | Technical error detection and tracking, performance monitoring, session replay on errors | Session / 1 year | Sentry (Germany - EU) |
3. Local Storage (localStorage)
In addition to cookies, the application app.tryhikoo.com uses browser local storage for:
- Storing authentication tokens required to maintain your session
- Remembering your theme preference (light, dark, auto)
- Storing local navigation data (dashboard state)
This data is stored locally on your device and is not transmitted to third parties.
4. Cookie Management
You can manage your cookie preferences at any time:
Manage your cookie preferences directly here:
4.1. Through Your Browser
You can configure your browser to accept or refuse cookies:
- Google Chrome : https://support.google.com/chrome/answer/95647
- Mozilla Firefox : https://support.mozilla.org/fr/kb/protection-renforcee-contre-pistage-firefox-ordinateur
- Safari : https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
- Microsoft Edge : https://support.microsoft.com/fr-fr/microsoft-edge/supprimer-les-cookies-dans-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
4.2. Consequences of Refusal
Disabling certain cookies may affect your browsing experience and limit access to certain features of the Service.
5. Consent
In accordance with CNIL recommendations and the ePrivacy Directive, we obtain your consent before placing any cookie that is not strictly necessary for the operation of the Service.
You can change your choices at any time. Your consent is stored for a maximum of 13 months.
6. Retention Period
In accordance with CNIL recommendations, cookies have a maximum lifetime of 13 months after placement.
7. Changes
We reserve the right to modify this Cookie Policy at any time.
8. Contact
For any questions about cookies or your privacy:
- GDPR Officer : Gabriel Toledano - contact@tryhikoo.com
- Address : 4 rue Michel Luciani, 91330 Yerres, France
For more information, see our Privacy Policy.